Track Your Order

Enter your order number, phone number, e-mail address or full name to see your order status. For custom orders the estimated dispatch date is shown as well.

Example: 1811PAM · your e-mail address · your full name

  • Order status
  • Tracking number
  • Dispatch estimate for custom orders

Contact

At pamusan.com, we specialize in promotional tote bags, T-shirts, workwear, and hobby items. We’re Turkey’s largest online tote bag wholesaler, proudly supplying the U.S. market with bags produced and shipped from Turkey.

Head Office Address: İkitelli OSB, 17. Cadde No:3 - kat 2 , Başakşehir, İstanbul, Türkiye 34490

Whatsapp: +1 857 675-6180

E-mail : info@pamusan.com  7/24 support

USA ADDRESS: 30 N Gould St Ste N, Sheridan, WY 82801 USA,

Weekday : 08:30-18:30 
Saturday: 08:30 - 14:00 
For your requests : info@pamusan.com You can reach it 24/7. (We answer your e-mails within maximum 1 hour )

Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

See all frequently asked questions →

E-mail: info@pamusan.com — 24/7 support

Our customer service team is available around the clock and will get back to you as soon as possible.

You can place an order for a customized tote bag directly on our website. Simply choose the tote bag style you prefer, select your customization options (such as color, design, and text), and add the item to your cart. Proceed to checkout to complete your purchase.

E-mail: info@pamusan.com — 24/7 support

You can easily upload your logo/design directly on the product page while placing your order.

Alternatively, you can also email it to us at info@pamusan.com, along with your order number, and our team will match it to your order.

Yes! For every order, we provide a design preview and send it to you for approval before production begins.

If you would like to see a preview before placing an order, you can email us your desired design at info@pamusan.com, and our team will be happy to share a sample preview.

The production time for customized tote bags is typically 5-7 business days. Shipping times vary depending on your location. You will receive a tracking number once your order has shipped.

Since our products are customized, we do not accept returns or exchanges for personalized items. However, if you receive a defective or incorrect item, please contact us within 14 days of receiving your order, and we will resolve the issue as quickly as possible.

If you receive a damaged or incorrect item, please contact our customer service team within 14 days of receiving your order. Provide your order number and details of the issue, and we will assist you with a resolution.

We also produce custom-made products in bulk quantities.

For these special orders, please contact our sales representative to receive a tailored quote that matches your needs.

You can reach us at info@pamusan.com for details and pricing.